Fantastic Sams Complaints and Reviews

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Fantastic Sams
Main address: Fantastic Sams50 Dunham Road3rd Floor 01915 Beverly Ma
978-232-5626, 978-232-5601,
  • 217+10 mobile complaints
  • $28.1K claimed losses
  • $124 average
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  • 2 days ago
  • Beauty Centers and Spas
  • Fullerton, California
  • Employee
  • 6
  • 6
  • 26

I recently visited a Fantastic Sam location in Fullerton,CA for a hair color and cut, it's the same location I visit for the last 3 years almost every 5-6 weeks. In my last visit I noticed a new employee who never greeted any customer, also gave me bad face upon my arrival, I didn't understand why she did this, her name was Gretchen(white girl with light color hair). I noticed also that she... Read more

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I live out of state just recently put base color dark brown. Was visiting in St Louis saw add for highlights Communicated to stylist I wanted only a few. Lost fresh base color to peroxide wash out. She then dumped toner not even sure of number on my hair which further damaged it with minimal improvement. I have contacted company twice NO REPLY. I only want refund for botched highlights nit ruined Add comment

     

  • Nov 15
  • Beauty Centers and Spas
  • Hendersonville, Tennessee
  • Shampoo
  • 22

I went in for a shampoo, trim and a blow dry. They never wrapped a towel around my neck or put in a cape while shampooing. When she blow dried my hair she did not use any heat protectant, no product of any kind. Thatbis TERRIBLE. I'm shocked by this! I made it clear that I was particular about my hair's health. The cost for shampoo and blow dry was 11.95. The "style" was extra, my total was 26.00... Read more

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  • Nov 14
  • Beauty Centers and Spas
  • Hermosa Beach, California
  • Hair Coloring
  • 10

The "colorist" hardly spoke english. I tried to explain what I wanted. While my daughter was in the chair I told the "colorist" if someone could do my hair so that my daughter did not have to wait while he did my hair, he said NO, I will do your hair. So I waited, I showed him a pic, and he said he knew exactly what I wanted. I wanted a partial color, he burned the *** out of my scalp, and turned... Read more

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  • Nov 09
  • Beauty Centers and Spas
  • Riverside, California
  • Haircut
  • 28

I went in and wanted a short haircut. I should the stylist a picture and was satisfied with what we talked about BUT......in the end it took three people to "fix" my hair!! It first started with a bowl looking cut. And the guy did not know what it was doing to fix it so he just kept cutting and cutting. I was on the edge of tears and didn't even end up with what I wanted to start with! I am... Read more

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I went to go get my hair colored and trimmed and they refused to do it cause they wanted to go home I was furious what kind of place let's people refuse cause they are lazy and don't wanna be there never again will I go back Add comment

     

  • Oct 30
  • Beauty Centers and Spas
  • 1
  • 1
  • 23

So sorry you had this experience in our salon. We do offer a money back guarantee and also try to make sure everyone is happy with their service before leaving the salon. Read more

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  • Oct 25
  • Beauty Centers and Spas
  • Denham Springs, Louisiana
  • Slow Service
  • 44

Several months ago, I was overcharged by Fantastic Sam's in Walker, LA, and posted a complaint. A rep called me at a very inconvenient time, and I was unable to complete our discussion. I lost her name so was unable to reconnect with her. Today, I figured I'd give a different Fantastic Sam's a chance. I arrived at the Denham Springs location T 3:50 for a root touch-up and was told by a worker who... Read more

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  • Oct 23
  • Beauty Centers and Spas
  • Wrong Hair Cut
  • 32

Went into Mobile Hwy, Pensacola, Fl store because was tight on funds with picture easy to accomplish with my hair. While hair being cut to wrong side reminded her my hair to go to the other side was told "that how she cuts hair" skipping to end my hair ended up a hacked up mess nothing like what I requested uneven all over. Went back never got apology instead got "she must have been having a... Read more

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  • Oct 19
  • Beauty Centers and Spas
  • Maple Grove, Minnesota
  • Poor Hair Service
  • 155
Fantastic Sams - Review about Poor Hair Service from Maple Grove, Minnesota
1 of 2

Amazingly sweet girl cut, colored, and highlighted my hair. Unfortunately the cut wasn't the length I asked for and the blonde I requested is brown and looks exactly like it did when I went in except for an inch shorter and with some unnoticeable highlights. I love the customer service but the outcome fell very short of my expectations. 1st is what I wanted 2nd is what I got Read more

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