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I've been going to the Fantastic Sam's in Floresville, Texas for about 6 months now. When I originally went, I told the stylist that I was tired of coloring the gray roots from my hair (my hair is naturally dark brown and about shoulder length), and wanted my hair to be silver.

She told me we could not color my hair that severely as it would break off. She suggested highlights, so as to lighten the hair, and keep highlighting so that eventually, it would match the gray and I agreed. For the first couple of times, it was great -- then my stylist left the salon. I went to another stylist there who regressed the highlights.

Instead of lightening the hair so as to match the gray, I became blonder. Went back Saturday for another color, and yet another stylist gave me even golder highlights, but never even touched the gray roots. I brought this to her attention and after sitting in the salon for four hours, the stylist said, "just let me dry it and we'll see how it looks then." My hair looks horrible. The manager told me, "you really can't see the gray." Well, unless you're blind - you CAN see the gray.

I've got three colors in my hair.

Basically, I've paid about $500 and my hair is no where near what I wanted. Never going back there again.

Location: San Antonio, Texas

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Guest

I am so sorry you did not receive the type of service you would expect from Fantastic Sams. Please email me your contact information at guestservice@***.com so that we can contact you regarding the details of your visit. Thank you.

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