All I can say is WOW!!! I've been there twice, and both times were a nightmare.
First time the girl was ten minutes late for my appointment because she was standing out front smoking. Then when she did come in she talked to everyone but me except when she asked what I did for a living. When I told her I worked with elderly people she said "old people are disgusting". She chopped off 4 inches of my hair when i only went in for a trim.
Second experience was the other day. Went in for ombre' highlights was there for 3 hours, and ended up with Oompa- Loompa orange tiger stripes. I had to immediately go get box color to fix it.
I was mortified to go into public looking like that. I can't even explain I will just upload pictures.
Monetary Loss: $150.