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called Fantastic Sam's day before wedding...made 2 appointments. Quoted 21.99 to have hair washed and blown dry.....we said long hair....

When my sister went to pay...she paid, what she assumed was for both of us.....$40 plus $10 tip....As I was finishing, the manager then said another $40 was due...We repeated that we had called and were told the price was $21.99 each...We would have been more than happy to pay an additional $5 for long hair.....but, almost $20 each, extra, is ridiculous!!!! I called Fantastic Sam's Franchises, immediately after leaving, and explained what had happened to a representative...he referred us to another number, that was closed on Sunday....Also called several other Fantastic Sam's in the area to check comps for Blow dry...I told them it would be for long hair....they said, it would be $21.99 plus $5 more for long hair...They were all shocked when I told them what Fantastic Sam's at SouthGlen (Dry Creek) charged us... This manager needs to be disciplined...She is dishonest and a very poor representative for Fantastic Sam's reputation....I have been going to Fantastic Sam's since my kids were young....always good experiences, until now.....I will never return again...

Please advise as to whom I should speak ..... Thank you...

Product or Service Mentioned: Fantastic Sams Hair Service.

Reason of review: Pricing issue.

Monetary Loss: $45.

Preferred solution: Let the company propose a solution.

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Their first mistake was quoting you over the phone. I would have charged you more for long hair. A lot more than 5 bucks!

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