Fantastic Sams - Not so fantastic.
On this date at Fantastic Sams in Lady Lake, Florida it was not so fantastic. My wife and I have been there several times and satisfied as well.
This time I called ahead and got a 2pm. Very busy however, at 3pm they put the 2:30 ahead of me, so I let the 2:30 person go ahead. I was there 1 hour and 5 minutes.... it was time to leave.
They knew they messed up, but didn't seem too bothered about it. The hairdresser was the only person to apologize.
They didn't need my business today, so I won't be giving it to them in the future. Not impressed and very disappointed.
Reason of review: Poor customer service.
Monetary Loss: $1.
Preferred solution: I do not want money or coupons! Do not send anything with a monetary value. I would hope that Fantastic Sams reconsider the way in which they treat their customers. .
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Went to fantastic sams , some lady (customer) thismis no joke, the stylist said my friend could not get his haircut because the customer isnt allowed to see a man. Fantastics sams actually had their stylist in a closet, he could come out after she left .
This one oersonwas holding up six other clients! Last time i checked this is America.
THIS WAS THE MUST RIDICULAS THING I HAVE EVER HEARD OFF SIX CUSTOMERS WAITING AND 2 OTHERS LEFT .. go to your own neiborhood
For quality service, you really should go to a privately owned salon and not a corporate chain.