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Fantastic Sams in Clarksburg WV are not professional and do not care what their customers ask for. They took 5 plus inches off my daughters hair when told to take 1.5 inches.

And agreed to do a color she now claims my daughter had too much regrow to do. But never mentioned that until after the color was done. They offered a 10.00 gift certificate to their salon..lol..and a bottle of shampoo.

I have tried to contact the reginonal manager Rachael Cohen but have not been able to get a number that will give any information except that they are independently owned. Seems that hairdressers at fantastic SAMs could shave you bald and have no responsibility for their work.

Reason of review: Poor customer service.

Location: Bridgeport, West Virginia

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It's just hair, it'll grow back.

Guest
reply icon Replying to comment of Guest-1118602

I hate when people say "Its just hair. It will grow back." Especially if your hair grows Super slow like mine does.

I went yo Fantastic Sam's for a Long Bob. My hair was below my shoulders one length but with very subtle long layer at the bottom. I also showed the stylist a few photos of the long bob style I wanted. Next thing I know.....after her 2nd snip, I noticed she pulled my hair straight up on the top of my head & cut 8 to 9 inches off of my long hair.

That if course gave me 3 inches of left. I immediately stopped her & asked if she was cutting short layers & informed her I don't want any layers. She assured me it wasn't that short. But that she must have misunderstood me???

This woman ended up cutting such chopped up short layers it looks like a bad MULLET FROM 1980. What *** me off so much is it took my nearly 6 years to grow out my layers from years ago because my hair grows so slow!!!! How can a stylist be shown photos and told they cut you were wanting and end up cutting your hair in 3 inch hideous uneven layers?? Especially when you tell them you don't want layers???

I have very thick frizzy, course hair. And short layers actually magnify the Frizzy coarseness!! I tried fixing it when I got home.

Flat iron, curling iron.....and nothing I tried made this hideous *** look better. So you bet I'm mad and very pissed!!!

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