Most helpful review

Stylist got angry shaved my head

Fantastic Sams - Stylist got angry shaved my head
Fantastic Sams - Stylist got angry shaved my head
Fantastic Sams - Stylist got angry shaved my head
Fantastic Sams - Stylist got angry shaved my head
Fantastic Sams - Stylist got angry shaved my head
I went in for a bayalage and cut showed pictures. After rinsing out the color we went back to the chair where she proceeded to cut my hair for all of about five minutes before showing me the mirror at that point I noticed that despite what I thought had been a pretty...
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ID
#3489713 Review #3489713 is a subjective opinion of poster.
Location
Warwick, Rhode Island

Rude reception and awful haircut

A rude young woman with long red hair and black roots told me 30 mins. to wait. Forgot about me and let other people back. An hr. or so later I got the worst haircut ever! My hair used to be mid back length. I asked for a relaxed bob. I ended up with a weird choppy uneven short cut by the lady with the short blond curly hair.
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ID
#3831502 Review #3831502 is a subjective opinion of poster.
Location
Flagstaff, Arizona
Preferred solution
Apology

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New Reviewer

Unpleased with hair

Fantastic Sams - Unpleased with hair
Very unpleasant with after spending over $200 for my hair that my regrowth came out super fast and that my hair turned green and the toner that was used washed out in a few days and on top of that the hairstylist completely ruined my shirt
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ID
#3696948 Review #3696948 is a subjective opinion of poster.
Location
Goodyear, Arizona
Loss
$210
Preferred solution
Full refund
New Reviewer

Awful Experience

I went to get my roots done and was there for 12 hours, missed two doctors appointments, and paid over 300 dollars while having orange roots most of the time.

User's recommendation: Not worth it.

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ID
#3429095 Review #3429095 is a subjective opinion of poster.
Location
Las Cruces, New Mexico
Pros
  • Nice employees
Cons
  • Missed appointments because they had to keep redoing my roots
  • Orange roots
  • Overcharged
Loss
$337
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolve issue

Complaint Details I had called to make an appt for a hair cut and style that was advertised with Groupon. The woman that answered told me that they had a senior special on Wednesdays for a perm and cut for $50. She said her perm gal is there on Wednesday so I booked an...
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4 comments
#2150035

When you refused to pay more than $50 they should have called the police on you. You are not entitled to a full refund.

If you cannot afford to get your hair done than don't. You act like a two year old and have no issue with calling grown women girls.

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ID
#3420550 Review #3420550 is a subjective opinion of poster.
Location
San Diego, California
Pros
  • No wait
Cons
  • Unprofessional
Preferred solution
Full refund
New Reviewer

Worst cut in 40 yrs

Normally an easy head to cut. Vicky at Smithfield NC location gapped and botched the entire back of my head. My wife took pictures of it oh, it was rather unbelievable. Never again

User's recommendation: Steer clear.

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ID
#3293890 Review #3293890 is a subjective opinion of poster.
Location
Smithfield, North Carolina
Loss
$15
Preferred solution
Full refund
New Reviewer

Complained

Worst haircut in 40 yrs. Ssys her name is Vicky At Smithfield NC LOCATION.and i have the pics to prove it. And yet no one from any location in the Fantastic Sam hierarchy will respond to my complaint. Not Massachusetts not Albuquerque not a soul. Pretty poor. I'm making sure everyone I know is aware . That's the way it is beware of this employee

User's recommendation: Find.

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ID
#3293861 Review #3293861 is a subjective opinion of poster.
Location
Smithfield, North Carolina
Cons
  • Lousy cut
Loss
$15
Preferred solution
Let the company propose a solution

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New Reviewer

Customer service complaint

Walked into a location at Delano MN. To get myself and two sons a haircut where at least four employees were working. I was greeted by a larger woman who was very rude. Who didn't even say hello she began by saying what? There is some one infront of you and it will be at least a hour and a half before we could be seen. So I proceeded to ask why it would take so long ? And she began to yell. So we left. Every time I have gone to a fantastic sam's I have had a good experience.if this can't be resolved by anyone I will be taking my business else where. And I will let everyone I know about this situation.
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2 comments
#2088287

Also because of ONE bad experience after MANY good ones you are not going to go back. You won't be missed.

#2088286

Do you not understand English?. The reason it would take a lot of time is because there are FOUR people a head of you who came BEFORE you. So they have to deal with them FIRST.

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ID
#3043268 Review #3043268 is a subjective opinion of poster.
Location
Delano, Minnesota
Cons
  • Unprofessional or lacking experienced
Preferred solution
Let the company propose a solution

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New Reviewer

*** job

Took both granddaughters in for cuts at losson/union rd, cheektowaga ny location. NEVER AGAIN. 11yr old got a great cut by Mindy. 9 yr old got a *** job on lines of WHOLE head shaved. Her hair was mid length and wanted a inverted lob. Short and shaved on one side,...
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1 comment
#2071463

Stop being dramatic, and if your child sounds like she has anger issues. Hope the kids ar safe.

ID
#2929954 Review #2929954 is a subjective opinion of poster.
Cons
  • Botched cut and well over hour wait on a booked appt
  • Butchered haircut
New Reviewer

HORRIBLE

8-28-2021 was the twins daughters 16th birthday. I asked for months what would you like for your birthday, what would you like to do. TWINS never agree. But they agreed to getting together with friends and family at a restaurant for a meal and birthday cake. This was...
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ID
#2845173 Review #2845173 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee

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Verified Reviewer
New Reviewer

Bad hair cut and color

They won't help me had coupons used for my color. And my son's hair cut. Also the manager a man at fantastic Sam's very rude about talked to him. On August 20th at 7,the Ave like cation Huntington wva said had 10 day grace period. No refunds or do hair over even ask for a gift card. Say d to all above just you are due for another hair color lol kebto even get partial refund Don even know if girl done by hair us d them shge didn't know how to style my hair at all her name is angelia

User's recommendation: Don't do hair bwomans good at all.

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1 comment
#2052928

Kevin the manager at fantastic Sam's 7th Ave Huntington wva. Won't help me at all said had. 10grace period which I was not aware of had bad hair experience with styles st angelia July 27th ,2021dont know how to style my hair wrong color applied don't even look like it was even done and used hair coupons me and my son came to eight six dollars even wanted more tips and I ask even for a gift card or a partial refund said no won't help all

ID
#2808303 Review #2808303 is a subjective opinion of poster.
Location
Huntington, West Virginia
New Reviewer

Refund wanted for blow dry

Fantastic Sams - Refund wanted for blow dry
Please call me 323-359-**** cell I am very disappointed with my experience at Fantastic Sams and want a refund of $40 for my 84 year old mothers 5 minute blow dry. Ms. Powell
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1 comment
#2088289

Can't afford what they charge so you are lying for a refund. Nice.

ID
#2788095 Review #2788095 is a subjective opinion of poster.
Cons
  • Getting ripped
Loss
$40
Preferred solution
Full refund

Poor service! Unprofessional!

Fantastic Sams - Poor service! Unprofessional!
Steer clear if you are looking for color services. Maybe they can handle a haircut, but for the price paid for color, their services do not live up to the price charged. My daughter paid $300 for fried, orange hair. They did not offer any type of apology or refund. We have spent the last week trying to recondition her hair to compensate for the damage so she can go elsewhere for the color Fantastic Sams could not deliver. While destroying her hair over hours, stylists conversation was raunchy about guys jacking off. Unprofessional and far below what anyone should expect in the way of service. So many better options out there!

User's recommendation: Go somewhere else!

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1 comment
#2090157

Liar

ID
#2754480 Review #2754480 is a subjective opinion of poster.
Location
Rockwell, Iowa

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Verified Reviewer
New Reviewer

I want a refund on my hair service.

Fantastic Sams - I want a refund on my hair service.
Went in the santee CA location serviced by Sonia. I asked for a 3 inch trim and layers, she botched my hair and left holes and missing areas open with no hair. Her excuse was she scheduled between two perms for two elderly ladies!!! My neighbors 2 year old blind closed could if done a better job. She didn't section my hair off , she just went in and started doing irreversible damage and cut in deep to do surface layers!!! She claims to hold 20+ years exp. I would say more like 20 sec exp. Had to pay more more and a different location, " a real" barber fixed me right up after taking pictures before. DO NOT GO HERE 4 SERVICE NOT QUALIFIED SHOULD BE STRIPPED OF HER STATE LIC!!!! she got started

User's recommendation: Do not go here!!!

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ID
#2632396 Review #2632396 is a subjective opinion of poster.
Location
Santee, California
Loss
$94
Preferred solution
Full refund and to be reimbursed of 60$ I had to pay to try to fix Sonia's damage and correction.

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Verified Reviewer
New Reviewer

Did not get what I asked for at all...I got waves instead of spirals. So I went through the weekend like a matter dog. All the did for me upon return was wash it and condition it.

In the Fantastic sams on East bay Clearwater Fl. I first walked in all matted and the stylist asked if I had slept on it Sat. And Sunday night (of course I did ) SMH I was quoted 85.00 when I called for appt. I was charged 130.00. So now they want to layer my entire head to see of it helps. Verrry unsatisfied I need to know the # I can call to dispute this.

User's recommendation: FL. Not trust them to do what you ask or even redo the style.

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3 comments
#2231133

If your hair was all matted, that means they had to work to get out the tangles, which costs extra. Detangling is a service and services cost money.

#2088291

Don't get your hair cut if you cannot afford to. No refund.

#2230671
@Medical C

the second reviewer is a troll

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ID
#2611455 Review #2611455 is a subjective opinion of poster.
Location
Largo, Florida
Service
Fantastic Sams Hair Service
Pros
  • Always satisfied untill i went to this location
Cons
  • Unprofessional
  • Looks nothing like the picture i showed her
Loss
$130
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Punctuation

You have professional signs hanging in your salons with misplaced and misused apostrophes. Did no one at corporate graduate from second grade? Im not going to tell you where the mistakes are. You will have to search. Your punishment for your mistakes.
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ID
#2573014 Review #2573014 is a subjective opinion of poster.
Service
Fantastic Sams Advertisement
Preferred solution
Let the company propose a solution

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