Fantastic Sams
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Fantastic Sams Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fantastic Sams has 1.9 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendliness of stylist, Value, Friendliness of my stylist.
Cons: Unprofessional, Customer service, Never go to them.Recent recommendations regarding this business are as follows: "Not worth it!", "Avoid like that plauge", "Stay away from the Bloomington location", "I am waiting to hear back from owner or manager.", "Go somewhere else. My roots are no different then two days ago".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fantastic Sams has 1.9 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendliness of stylist, Value, Friendliness of my stylist.
Cons: Unprofessional, Customer service, Never go to them.Recent recommendations regarding this business are as follows: "Not worth it!", "Avoid like that plauge", "Stay away from the Bloomington location", "I am waiting to hear back from owner or manager.", "Go somewhere else. My roots are no different then two days ago".
Most users ask Fantastic Sams for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Fantastic Sams Reviews
"WONDERFUL SERVICE"
I am so happy with these girl. In lompoc calif NANCY THE BOSS. TAT DOES MY HAIR PERFECT EVERYTIME SHE KNOWS WHAT SHES DOING ALSO GREAT GIRLS MARTHA..AND ASHLEY...
"Vicky the Rude server"
3/2/2024 Fantastic Sam I would like to report a horrible experience today I went to have a hair cut by Vicky. I came in with an appointment to"any stylist" and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bolingbrook, Illinois
Vicky the Rude server
3/2/2024 Fantastic Sam
I would like to report a horrible experience today I went to have a hair cut by Vicky. I came in with an appointment to"any stylist" and happened to be Vicky, I am very disappointed and unsatisfied by Vicky's poor service, and rude attitude during the entire time.
First she was putting out a grimacing face as I entered there as the customer, I immediately felt something wrong, I had never had her cut my hair before, and I was kindly asked her name, and what is going on why she put out a face as I was owing her, I did not feel welcome at all!
Now comes the worst part, when she needed changed direction to cut me instead of kindly request or gently guide the directions, she pushed my head around real hard, as if operating a machine, kept sending orders: "look down, really down and stay there!"
I'd have to say it's the worst hair cut experience I ever had!
First, I will never go back to Vicky again and do not recommend her service. Wish the management train your employees to treat your customers right!
- Location
- Servers poor attitude
- Fast turn around
Preferred solution: Apology
User's recommendation: Not worth it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Evensville, Tennessee
Bad haircut
Don't worry honey doubtful anyone staring at your hair just keep wearing those low cut tops
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Nevada
Report owner
- Team and stylists that work there
- Location
- Prior owner
- New owner
- All the staff left
- Jaymee lawance
Preferred solution: I want the stores taken away from her
User's recommendation: Avoid like that plauge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomington, Indiana
Poor hair coloring. Manager extremely rude.
User's recommendation: Stay away from the Bloomington location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winchester, Missouri
Upset customer
I went in to get my roots done two days ago by breaking them up with highlights. Your employee didnt leave the foils on long enough and didnt use the correct developer becuase my roots are no different than they were before my visit .if you want to avoid me leaving you a bad review with pictures of my current hair online then I would appreciate a full refund immediately.
From you and the tip service I felt pressured to use before I could exam my hair . If not I wil dispute both charges and leave reviews with pics online .
If you want to see pictures of what your employee did email me with link. I wil not go in to have her touch my hair after she did this ..
- Stylist next to me did her clients hair nicely
- I have to pay someone to have my hair redone
Preferred solution: Full refund
User's recommendation: Go somewhere else. My roots are no different then two days ago
So you are threatening a bad review if you don't get all your money back?! That sounds like blackmail to me.
No one cares about your bad review. If you couldn't afford the service, you shouldn't have went.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Arizona
Online check in does not work
I sent my complaint to you and received an email from you that it was sent and was read. I have not heard from the owner or manager as of yet.Thank you for your time.Laurie
I am a client at Fantastic Sam's at 17031 W Bell Rd #109 Surprise Az. I am upset with the online schedule an appointment.
I have used this and when I get to the salon they have no record in their computer that I even scheduled. This happened months ago and was told by several stylists it doesn't work. WHY DO THEY STILL HAVE IT? It had been months so today I decided to try again.
I even screened shot my appointment time and it had gone through. I arrive they have no record. I was even told that earlier today they had an incident that doubled booked clients. Why hasn't this been resolved.
I would like you to contact the owner or manager of this facility and find out what is going on. They offered to do me if I waited. My time is valuable and why should I wait and bump someone else who is waiting for their appointment.
I would like a response from someone in corporate who handles these complaints. I would like a case # too so I can followup with the status.
Thank you for your time.
Laurie
User's recommendation: I am waiting to hear back from owner or manager.
Warwick, Rhode Island
Salon dirty
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Valley City, Utah
Terrible experience and yet to have a resolution. Can’t get ahold of corporate to complain.
I had a hair cut and a beard trim that was royally messed up. Called the store manager for a refund and have it fixed.
We came to a resolution with the stipulation that the manager fixes my beard. I showed up for my follow up appointment and the store was closed during business hours, no note no phone call. Due to this no resolution has happened.
Due to the humiliation from the poor hair cut and beard trim another salon graciously redid it so it looked decent which included removing part of the beard trim that was so bad we had to remove it. And fixed the hair cut that parts I did not request in the first place.
- Terrible hair cut and beard trim no resolution from owner
Preferred solution: Full refund
User's recommendation: Don’t go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ruskin, Florida
Complaint
SCAMMERS
Preferred solution: Price reduction
User's recommendation: Avoid like the plague
That’s how it works.
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Verified Reviewer |
New Orleans, Louisiana
Bad customer service
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Verified Reviewer
WONDERFUL SERVICE
- Wonderful service lompoc calif
- No cons
User's recommendation: Go there you will be happy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Smithfield, North Carolina
Want a refund due to horrible service
- Told to leave
- Rude staff
- Over an hour wait and was told to
Preferred solution: Full refund
User's recommendation: Don't use this business if you have to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Talk to human
Preferred solution: The boss of that place need to learn how to be kind to people
Greensburg, Pennsylvania
Very poor service. Manager on duty was cleaning instead of taking care of customer.
User's recommendation: Not to use your business
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Walton Beach, Florida
Awful Experience
They refuse to claim that any customer has ever been burned by hot wax. They say it is temperature controlled. I'm telling you that it was exremely hot and it burned my skin.
I contacted customer service today. Could not be resolved over the phone.
My name and number will be passed on to the franchise owner.
She claims that the eyebrow wax is set at one temperature. Then why did it burn my skin?
- Poor services
Preferred solution: Full refund
User's recommendation: Be careful of what they do here
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I can tell English is not your first language and that you are mistaking her behavior as rude when it is just cultural differences.