Fantastic Sams Reviews

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Terrible haircut

1.2
Update by user Jan 10, 2021

Fantastic Sam's never contacted me to resolve this issue in anyway.

Original review posted by user Dec 11, 2020
Went in told the stylist what i wanted was to keep the hair long but even up the ends and she gave me a brush cut. paid no attention to any of my instructions just rushed thru it as fast as she could. Worst haircut of my life....

User's recommendation: do not go here!! any place but here. Hair stylist are complete amateurs.

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ID
#2331800 Review #2331800 is a subjective opinion of poster.
Pros
  • No appointment required
  • Low cost
Loss
$16
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

I want a refund on my hair service.

1.2
Fantastic Sams - I want a refund on my hair service.
Went in the santee CA location serviced by Sonia. I asked for a 3 inch trim and layers, she botched my hair and left holes and missing areas open with no hair. Her excuse was she scheduled between two perms for two elderly ladies!!! My neighbors 2 year old blind closed could if done a better job. She didn't section my hair off , she just went in and started doing irreversible damage and cut in deep to do surface layers!!! She claims to hold 20+ years exp. I would say more like 20 sec exp. Had to pay more more and a different location, " a real" barber fixed me right up after taking pictures before. DO NOT GO HERE 4 SERVICE NOT QUALIFIED SHOULD BE STRIPPED OF HER STATE LIC!!!! she got started

User's recommendation: Do not go here!!!

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ID
#2632396 Review #2632396 is a subjective opinion of poster.
Location
Santee, California
Loss
$94
Preferred solution
Full refund and to be reimbursed of 60$ I had to pay to try to fix Sonia's damage and correction.

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Verified Reviewer New Reviewer

Did not get what I asked for at all...I got waves instead of spirals. So I went through the weekend like a matter dog. All the did for me upon return was wash it and condition it.

1.0
In the Fantastic sams on East bay Clearwater Fl. I first walked in all matted and the stylist asked if I had slept on it Sat. And Sunday night (of course I did ) SMH I was quoted 85.00 when I called for appt. I was charged 130.00. So now they want to layer my entire head to see of it helps. Verrry unsatisfied I need to know the # I can call to dispute this.

User's recommendation: FL. Not trust them to do what you ask or even redo the style.

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ID
#2611455 Review #2611455 is a subjective opinion of poster.
Location
Largo, Florida
Service
Fantastic Sams Hair Service
Pros
  • Always satisfied untill i went to this location
Cons
  • Unprofessional
  • Looks nothing like the picture i showed her
Loss
$130
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Punctuation

You have professional signs hanging in your salons with misplaced and misused apostrophes. Did no one at corporate graduate from second grade? Im not going to tell you where the mistakes are. You will have to search. Your punishment for your mistakes.
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ID
#2573014 Review #2573014 is a subjective opinion of poster.
Service
Fantastic Sams Advertisement
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.0
Fantastic Sams - Need a refund please horrible hair color
I wanted highlights but they were all they turned out really orange she told me that they were out of toner but that she had some of her personal toner at home. she wanted to run to her house and get it and bring it right back to me but I told her I didn't have time it...
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ID
#2563148 Review #2563148 is a subjective opinion of poster.
Cons
  • Abhorrent customer service
  • Whole experience
  • Unwillingness to abide by hours
Loss
$150
Preferred solution
Full refund
New Reviewer

Owner never wearing mask

every time I make an appointment and ask if everyone will be masked I am assured they will be. except the owner refuses to wear a mask, ever. she is the most horrible revolting person, when I complain she hides in the back and still comes out with no mask. she encourages customers to not wear masks. is this your policy? this has been going on for over a year. the hair dressers are very respectful, she is the worst. cross roads shopping center Naples FL.

User's recommendation: Don’t ever go. She is an ignorant moron.

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ID
#2539248 Review #2539248 is a subjective opinion of poster.
Location
Naples, Florida
Service
Fantastic Sams Sanitary Conditions
Pros
  • Hair dressers are nice
Cons
  • Lack of guarantee of service
  • By n tty
Preferred solution
Get rid of her

Haircut

4.9
I have recently moved back to Indiana so I had to find a place to get my haircut. My hair does better with a razor cut so I went to Great Clips twice the first cut was ok the second time the owner cut it but he doesn't do razor cuts was not a good cut. I tried to cut it myself but could not do a very good job. I was hesitant to go to Fantastic Sams but I am glad I did.My stylist was Emily she did a awesome job! I will go back,it is alittle pricey but worth it, wish they took appointmens Thanks EmilLikey

User's recommendation: recommend.

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#2470869 Review #2470869 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

1.0
FIRST OF ALL WHEN I PAY SOMEONE 129.00 DOLLARS TO CUT AND COLOR MY HAIR I HAVE THE RIGHT TO ASK MY HAIR TO BE CUT TO MY LIKING. I CALLED AND SETUP MY APP UP. SHOWED UP ON TIME, AND WAS PULLED TO THE BACK TO BE TOLD SHE DIDN'T FEEL COMFORTABLE TO DO MY HAIR ANYMORE. I...
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ID
#2439375 Review #2439375 is a subjective opinion of poster.
Location
Union, Indiana
Preferred solution
Apology
New Reviewer

The website to book an appointment

1.0
I think I'll give up and go else where. I finally get to where I need to be after 45 minutes. Then I find out that the stylist I like is booked for 30 days. That's impossible. So I give up, but I'm guessing you don't care.
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ID
#2389160 Review #2389160 is a subjective opinion of poster.
Location
Maple Grove, Minnesota
Pros
  • Good people
Cons
  • Terrible website

Horrible service

2.0
First, I'm a boy (I don't know if they specialize in girl haircuts or anything since I'm not an adult, but I wanted to put this in because I know bad haircuts) I went there with my brother to get our haircuts since sports clips was full, its was alright at first. Nobody was there so we got first in line. I told the lady what I wanted, and she was alright with it. My hair at that time was around 4 inches long in the top and maybe 2 inches on the sides. I asked her to just take off an inch of hair on the top, and then she went bonkers! She used trimming scissors and just went cutting half of my hair off my head!! THIS HAIRCUT WAS FOR A WEDDING, AND SHE KNEW!!!

User's recommendation: Wait for better haircut places to empty.

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ID
#2257470 Review #2257470 is a subjective opinion of poster.
Location
Saint Charles, Missouri

Racist illegal employees hate english

1.0
3303 state st santa barbara, ca refused service laughed at ridiculed abusive mexican stylist drunk
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ID
#2232606 Review #2232606 is a subjective opinion of poster.
Location
Santa Barbara, California

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Verified Reviewer New Reviewer

Please advise

I am writing to make you very aware of a Fantastic Sams salon and it’s employees and customers. I want to go into detail and would love a rep to email me back so I am in receipt of you reading this message. Thank you.
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#2167737 Review #2167737 is a subjective opinion of poster.
Location
Macungie, Pennsylvania
New Reviewer

Discrimination

1.0
I'm from Bloomington Minnesota... last week I made a call to you Bloomington Minnesota location... I was looking to get the hair trimmed up... I believe it was Tina cuz I was talking with.... I asked about the mask... and told Tina my situation... With the 2 disabilities that I have Neurofibromatosis... Benign tumors on the face... The other disability is Arthrogryposis Multiplex congenita...I told Tina just makes it impossible...For me to wear a mask.... Tina made call..to the owner...the answer I got was no...the owner was demanding... That I wear a mask... Tina asked if I still wanted to keep the appointment...to have my Hair trimmed up... I said NO due to discrimination against people with disabilities... I will never go back to any Fantastic Sams

User's recommendation: No...there is discrimination on people disabilities.

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ID
#2145967 Review #2145967 is a subjective opinion of poster.
Location
Bloomington, Minnesota
Preferred solution
Apology

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Verified Reviewer New Reviewer

Employees not wearing masks

2.8
they think they have an option to wear masks in Hudson, florida
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ID
#2140026 Review #2140026 is a subjective opinion of poster.
Cons
  • Customer service
Preferred solution
Let the company propose a solution

1.0
Tried this place over the course of the years expecting that the salon was short-staffed or lacked experience. The first time my husband went in for a gentlemans' cut instead he received a god awful military cut. The second time; I gave another chance, they ran out of...
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ID
#2130152 Review #2130152 is a subjective opinion of poster.
Location
Spokane, Washington

1.1
I went in for partial highlight and it took 4 hours FOUR HOURSand my poor father was right outside waiting in August heat 90 degree weather and when I left I distinctly remember leaving my wallet on the counterbc I was so dumbfounded by the amount the hairdresser was...
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ID
#2111868 Review #2111868 is a subjective opinion of poster.
Location
Hoffman, New Jersey

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