Fantastic Sams Reviews and Complaints | fantasticsams.com @ Pissed Consumer

Most helpful review

Apr 15, 2022 PissedConsumer3489713 of Warwick, RI

Stylist got angry shaved my head

1.7

I went in for a bayalage and cut showed pictures. After rinsing out the color we went back to the chair where she proceeded to cut my hair for all of about five minutes before showing me the mirror at that point I noticed that despite what I thought had been a pretty...

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#3489713

Location

Warwick, Rhode Island

Aug 07, 2022 PissedConsumer3831502 of Flagstaff, AZ

Rude reception and awful haircut

A rude young woman with long red hair and black roots told me 30 mins. to wait. Forgot about me and let other people back. An hr. or so later I got the worst haircut ever! My hair used to be mid back length. I asked for a relaxed bob. I ended up with a weird choppy uneven short cut by the lady with the short blond curly hair.

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#3831502

Location

Flagstaff, Arizona

Preferred solution

Apology

New Reviewer

Jun 22, 2022 Anna C Urp

Unpleased with hair

1.0

Very unpleasant with after spending over $200 for my hair that my regrowth came out super fast and that my hair turned green and the toner that was used washed out in a few days and on top of that the hairstylist completely ruined my shirt

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#3696948

Location

Goodyear, Arizona

Loss

$210

Preferred solution

Full refund

New Reviewer

Mar 23, 2022 Ash H Gpm

Awful Experience

1.6

I went to get my roots done and was there for 12 hours, missed two doctors appointments, and paid over 300 dollars while having orange roots most of the time.

User's recommendation: Not worth it.

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#3429095

Location

Las Cruces, New Mexico

Pros

Nice employees

Cons

Missed appointments because they had to keep redoing my roots
Orange roots
Overcharged

Loss

$337

Preferred solution

Full refund

New Reviewer

Mar 20, 2022 Grace G Vkh

Resolve issue

2.0

Complaint Details I had called to make an appt for a hair cut and style that was advertised with Groupon. The woman that answered told me that they had a senior special on Wednesdays for a perm and cut for $50. She said her perm gal is there on Wednesday so I booked an...

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4 comments

Mar 20, 2022 PissedConsumer2150035 #2150035

When you refused to pay more than $50 they should have called the police on you. You are not entitled to a full refund.

If you cannot afford to get your hair done than don't. You act like a two year old and have no issue with calling grown women girls.

1 3

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#3420550

Location

San Diego, California

Pros

No wait

Cons

Unprofessional

Preferred solution

Full refund

New Reviewer

Jan 27, 2022 John S Jno

Worst cut in 40 yrs

Normally an easy head to cut. Vicky at Smithfield NC location gapped and botched the entire back of my head. My wife took pictures of it oh, it was rather unbelievable. Never again

User's recommendation: Steer clear.

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#3293890

Location

Smithfield, North Carolina

Loss

$15

Preferred solution

Full refund

New Reviewer

Jan 27, 2022 John S Jno

Complained

2.5

Worst haircut in 40 yrs. Ssys her name is Vicky At Smithfield NC LOCATION.and i have the pics to prove it. And yet no one from any location in the Fantastic Sam hierarchy will respond to my complaint. Not Massachusetts not Albuquerque not a soul. Pretty poor. I'm making sure everyone I know is aware . That's the way it is beware of this employee

User's recommendation: Find.

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#3293861

Location

Smithfield, North Carolina

Cons

Lousy cut

Loss

$15

Preferred solution

Let the company propose a solution

New Reviewer

Nov 06, 2021 Christina K Gkm

Customer service complaint

1.0

Walked into a location at Delano MN. To get myself and two sons a haircut where at least four employees were working. I was greeted by a larger woman who was very rude. Who didn't even say hello she began by saying what? There is some one infront of you and it will be at least a hour and a half before we could be seen. So I proceeded to ask why it would take so long ? And she began to yell. So we left. Every time I have gone to a fantastic sam's I have had a good experience.if this can't be resolved by anyone I will be taking my business else where. And I will let everyone I know about this situation.

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2 comments

Nov 06, 2021 Chantil Che #2088287

Also because of ONE bad experience after MANY good ones you are not going to go back. You won't be missed.

0 0

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#3043268

Location

Delano, Minnesota

Cons

Unprofessional or lacking experienced

Preferred solution

Let the company propose a solution

New Reviewer

Oct 02, 2021 Jeanne B Bqw

*** job

1.6

Took both granddaughters in for cuts at losson/union rd, cheektowaga ny location. NEVER AGAIN. 11yr old got a great cut by Mindy. 9 yr old got a *** job on lines of WHOLE head shaved. Her hair was mid length and wanted a inverted lob. Short and shaved on one side,...

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1 comment

Oct 02, 2021 Suriyah Zki #2071463

Stop being dramatic, and if your child sounds like she has anger issues. Hope the kids ar safe.

2 0

#2929954

Cons

Botched cut and well over hour wait on a booked appt
Butchered haircut

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New Reviewer

Sep 06, 2021 heather w Qhu

HORRIBLE

1.4

8-28-2021 was the twins daughters 16th birthday. I asked for months what would you like for your birthday, what would you like to do. TWINS never agree. But they agreed to getting together with friends and family at a restaurant for a meal and birthday cake. This was...

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#2845173

Location

Nashville-Davidson, Tennessee

New Reviewer

Aug 25, 2021 Beverly B Gtg

Bad hair cut and color

They won't help me had coupons used for my color. And my son's hair cut. Also the manager a man at fantastic Sam's very rude about talked to him. On August 20th at 7,the Ave like cation Huntington wva said had 10 day grace period. No refunds or do hair over even ask for a gift card. Say d to all above just you are due for another hair color lol kebto even get partial refund Don even know if girl done by hair us d them shge didn't know how to style my hair at all her name is angelia

User's recommendation: Don't do hair bwomans good at all.

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1 comment

Aug 25, 2021 Beverly B Gtg #2052928

Kevin the manager at fantastic Sam's 7th Ave Huntington wva. Won't help me at all said had. 10grace period which I was not aware of had bad hair experience with styles st angelia July 27th ,2021dont know how to style my hair wrong color applied don't even look like it was even done and used hair coupons me and my son came to eight six dollars even wanted more tips and I ask even for a gift card or a partial refund said no won't help all

0 0

#2808303

Location

Huntington, West Virginia

New Reviewer

Aug 18, 2021 Stephanie P Qnk

Refund wanted for blow dry

1.0

Please call me 323-359-**** cell I am very disappointed with my experience at Fantastic Sams and want a refund of $40 for my 84 year old mothers 5 minute blow dry. Ms. Powell

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1 comment

Nov 06, 2021 Medical C #2088289

Can't afford what they charge so you are lying for a refund. Nice.

0 0

#2788095

Cons

Getting ripped

Loss

$40

Preferred solution

Full refund

Aug 09, 2021 PissedConsumer2754480 of Rockwell, IA

Poor service! Unprofessional!

1.0

Steer clear if you are looking for color services. Maybe they can handle a haircut, but for the price paid for color, their services do not live up to the price charged. My daughter paid $300 for fried, orange hair. They did not offer any type of apology or refund. We have spent the last week trying to recondition her hair to compensate for the damage so she can go elsewhere for the color Fantastic Sams could not deliver. While destroying her hair over hours, stylists conversation was raunchy about guys jacking off. Unprofessional and far below what anyone should expect in the way of service. So many better options out there!

User's recommendation: Go somewhere else!

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1 comment

Nov 10, 2021 Medical C #2090157

Liar

0 0

#2754480

Location

Rockwell, Iowa

New Reviewer

Jun 24, 2021 Chanette M Nux

I want a refund on my hair service.

1.2

Went in the santee CA location serviced by Sonia. I asked for a 3 inch trim and layers, she botched my hair and left holes and missing areas open with no hair. Her excuse was she scheduled between two perms for two elderly ladies!!! My neighbors 2 year old blind closed could if done a better job. She didn't section my hair off , she just went in and started doing irreversible damage and cut in deep to do surface layers!!! She claims to hold 20+ years exp. I would say more like 20 sec exp. Had to pay more more and a different location, " a real" barber fixed me right up after taking pictures before. DO NOT GO HERE 4 SERVICE NOT QUALIFIED SHOULD BE STRIPPED OF HER STATE LIC!!!! she got started

User's recommendation: Do not go here!!!

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#2632396

Location

Santee, California

Loss

$94

Preferred solution

Full refund and to be reimbursed of 60$ I had to pay to try to fix Sonia's damage and correction.

New Reviewer

Jun 15, 2021 Kay G Min

Did not get what I asked for at all...I got waves instead of spirals. So I went through the weekend like a matter dog. All the did for me upon return was wash it and condition it.

1.0

In the Fantastic sams on East bay Clearwater Fl. I first walked in all matted and the stylist asked if I had slept on it Sat. And Sunday night (of course I did ) SMH I was quoted 85.00 when I called for appt. I was charged 130.00. So now they want to layer my entire head to see of it helps. Verrry unsatisfied I need to know the # I can call to dispute this.

User's recommendation: FL. Not trust them to do what you ask or even redo the style.

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3 comments

Aug 09, 2022 PissedConsumer2231133 #2231133

If your hair was all matted, that means they had to work to get out the tangles, which costs extra. Detangling is a service and services cost money.

0 0

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#2611455

Location

Largo, Florida

Service

Fantastic Sams Hair Service

Pros

Always satisfied untill i went to this location

Cons

Unprofessional
Looks nothing like the picture i showed her

Loss

$130

Preferred solution

Full refund

New Reviewer

May 26, 2021 Patricia E Qkl

Punctuation

You have professional signs hanging in your salons with misplaced and misused apostrophes. Did no one at corporate graduate from second grade? Im not going to tell you where the mistakes are. You will have to search. Your punishment for your mistakes.

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#2573014

Service

Fantastic Sams Advertisement

Preferred solution

Let the company propose a solution

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Price Affordability	2/5
Diversity of Products or Services	2/5
Website	2/5
Location	2/5
Discounts and Special Offers	2/5

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