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Fantastic Sams

Fantastic Sams

www.fantasticsams.com
What is your customer experience with Fantastic Sams?

Fantastic Sams Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Fantastic Sams has 1.9 star rating based on 228 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Friendliness of stylist, Value, Friendliness of my stylist.
    Cons: Unprofessional, Customer service, Never go to them.

  • Recent recommendations regarding this business are as follows: "Don’t go there", "Don't go here.", "Don’t go to Caprice", "Ask for Kerri", "Definitely make an An appointment walk-ins are really not welcome".

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Media from reviews

Fantastic Sams - Manager at van buren, arkansas branch
Fantastic Sams - My hair is a disaster....Fantastic Sams - My hair is a disaster.... - Image 2Fantastic Sams - Employee issueFantastic Sams - Sexual harassment of a minorFantastic Sams - Want my money back!Fantastic Sams - BAD HAIR STYLIST
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Top Fantastic Sams Reviews

Positive Review

"Excellent haircut and wax"

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Kerri was superb! Professional haircut. Would recommend to everyone! She was a great representative for the shop. User's recommendation: Ask for Kerri

Critical Review

"Horrible haircut"

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Someone needs to call me asap got horrible haircut went back to salon to get it fixed the lady at counter tried to give me a phone number to call and get my...

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Tyan Qjt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Horrible haircut

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Someone needs to call me asap got horrible haircut went back to salon to get it fixed the lady at counter tried to give me a phone number to call and get my hair fixed I was so upset I left salon and they charged me 50.00 I had to go to another salon and they fixed it for 25,00 so 1 cut ended up costing me 75.00 I think I should be entitled to a refund

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User's recommendation: Don’t go there

Judy E Jzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Manager at van buren, arkansas branch

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Fantastic Sams - Manager at van buren, arkansas branch

Went in for more highlights and less brass. Sat for 4 hours, paid $200, and she literally hid the highlights I already had with toner.

She said it will lighten every time I wash my hair. I'm 47 and have been doing the same thing with my hair since I was 21. I've never in my life had someone color over my highlights when the point of the visit was to lighten! I called to complain; she didn't offer to help.

She was just right. I won't go back, and I've been going there for like 15 years now.

Ridiculous. I have pics from before and after she did my hair.

View full review
Loss:
$198

Preferred solution: Full refund

Featured
Anonymous
map-marker Wilmington, North Carolina

My hair is a disaster....

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Fantastic Sams - My hair is a disaster....
Fantastic Sams - My hair is a disaster.... - Image 2

I went to my local fantastic sams which isn't so fantastic when you walk out and you got multiple color hair!.!.! I have called the corporate office two times and no response which in that makes me angry in itself...

The same person wants to do my hair all over again and that will be a big *** no when I put my face in the smock that I was wearing and start crying it's not because I'm sad it's cuz I'm pissed off.. had my eyebrows done my forehead was burnt I have red marks even bleeding around my eyelids and the upper brow WtfWtfand if you think I paid for it I don't think so..

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Sara C Yiy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Employee issue

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Fantastic Sams - Employee issue

Dont recommend sending your minor children here. My son went as usual to get a haircut and right afterwards was text messaged by the stylest.

A 56 year old male who thought it was appropriate to tell him he was cute and ask if he was gay or straight. 56. My son is 16. I went in to complain turns out he's the MANAGER.

I tried to find corp numbers they are a franchise found the website requested a call. The owner contacted me I told her of the situation I sent her the text was told she wanted to confront him face to face since he's worked there 6yrs and to give her a few days and she'd let me know what happened. Zero communication since. He was very quick and comfortable texting my kid so he's had to have done it before and clearly didn't mind texting from his person cell which gave me his full name and address.

I wouldn't use them again period much less if you have children. Not only did he do this but given the owner apparently did nothing about it when at the very least he shouldn't have his job anymore speaks towards her as well. I'll be contacting the corporate and reporting her as a franchise owner as well.

His name is Kevin so if anyone uses him as a stylest I highly recommend you don't. I placed this review on Google and it's being silenced.

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Preferred solution: Progress

User's recommendation: Don't go here.

9 comments
Sara C Yiy.

Actually i found out that my son lied about this whole thing. He has a crush on her and he lied about this He made an account pretending to be her, and wanted to impress his friends that an older lady is interested in him.

The messages is this your number, and saying that he is cute, were posted by him from another phone. He wanted his friends to think he is cool, and that an older woman is interested in him.

Guest
reply icon Replying to comment of Sara C Yiy.

Who are you talking about?

Guest
reply icon Replying to comment of Sara C Yiy.

Like you've made an account pretending to be the OP? There is a period at the end of the impersonation account you made.

These are 2 different accounts. Do you think people can't see that?

Nema Opu
reply icon Replying to comment of Guest-2601857

It is the same person. Both have a period.

Nema Opu

Telling you that you are lying is NOT trolling. GROW UP CHILD.

Nema Opu

The fact that you want someone fired shows how DISGUSTING you are. But not as DISGUSTING as the gay manager.

Guest
reply icon Replying to comment of Nema Opu

I dont think a 56 yr old man/woman making flirty sexual text should be working where they have access to minors. If that makes me disgusting I personally don't care. Him staying there just gives more access.

Nema Opu
reply icon Replying to comment of Guest-2600631

You are Lying

Guest
reply icon Replying to comment of Nema Opu

Ok troll

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Sara C Cbj

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Verified Reviewer

Sexual harassment of a minor

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Fantastic Sams - Sexual harassment of a minor

My minor child went got a hair cut once home his stylist messaged him telling him he's cute & asked if he was gay or straight. The man is 56 and my child is every bit of 16.

And the 56 year old is the manager so I can't even complain directly to the store given he's in charge of it. I'm sickened by what he messaged my child.

View full review
Loss:
$30

Preferred solution: He needs fired

Resolved
Besse Prd

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Verified Reviewer
| map-marker Apex, North Carolina

Resolved: Want my money back!

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Fantastic Sams - Want my money back!

Its such a long story, but I had a horrible horrible experience. Im still in neck pain from my wash and cut and balayage although she kept calling it ombre but I told her I wanted Bali.

She overcharged me when I called. She quoted me 116 after I explained in detail what I wanted done when I got up to the counter to pay, she said 216 I want every single dime back!!!

I told her three times make sure the highlights or whatever she wanted to call them because she refused to call them balayage they better start at my scalp. Do you see that picture!

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Kelly S Chk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vientiane, Vientiane Capital

Complaint

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I would like to leave zero stars for review. My hair was destroyed by a stylist and I would like a refund.

The same exact thing happened to another client who left a review. With the same stylist as mine. I filed a complaint under Fantastic Sams website and have received no reply. The owner did the bare minimum to make up for it.

They put some condition in my hair and set me under a dryer. It did nothing for my hair . They have a $140 deep conditioning treatment that I requested but I was denied. Im sure it doesnt cast a whole lot for the treatment on their end.

Thats the last they could do . The stylist was unbelievably rude to me insulting me on 3 different occasions. They dont really want to make up for it if theyre not offering the best possible treatment for my hair! Devastating experience.

Terrible business practices! I will file a complaint with the Better Business Bureau if I have to. Then theres the fact that no one has gotten back to me regarding my complaint.i hope to hear back from you soon. Oh and the corporate number that comes up on google is actually the number for a small salon in Alabama.

Its the wrong number. They said they get calls all the time looking for Fantastic Sams corporate office.

View full review
Loss:
$150

Preferred solution: Full refund

User's recommendation: Don’t go to Caprice

Jo L Cbt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, North Carolina

Bad perm

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Fantastic Sams - Bad perm
Fantastic Sams - Bad perm - Image 2
Fantastic Sams - Bad perm - Image 3
Fantastic Sams - Bad perm - Image 4
Contains 2 confidential files for company representatives

Dear sirs on 4/19/24 I went to salon # 8706. At 11:00am.

I showed the young lady what I wanted. She tested my hair and said it would perm just fine with no damage. My hair is fried! And wrong perm.

She assured me in a few days it would be fine. Ive only used water and silk on my hair and its ruined!! There are cameras in the salon so you can see where I showed her what I wanted and expected.

I was charged 25.00 for a trim! Total of 110.00 for fried hair!!

View full review
Loss:
$110
Pros:
  • Friendliness of stylist
Cons:
  • Bad perms

Preferred solution: Full refund

User's recommendation: Run from they’re perms!!

1 comment
Denim Qhn

I went in for a scheduled spiral perm at 11am. I was there til 2:30pm because the stylist kept stopping rolling my hair, to do other scheduled haircuts,( at least 2 at a time), would come back, do a few more rollers in my hair only to rinse and repeat during the entire time she did my perm.

My end result is awful. There are several areas that are completely straight, and it's obvious. I paid $115 in total, and had I also had her cut or trim it, it would have cost even more. My hair takes well to perms, and color both.

I'm so upset, all I can do is cry. I am hoping they will either fix it, or refund it, because this is the worst spiral I've ever had.

If she didn't have time to fully focus on my perm, she shouldn't have taken me. I feel like her haircut people definitely got priority with her, while my perm was definitely a rush job.

Angela M Uqx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakewood, Colorado

Unsatisfied service

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Contains 1 confidential file for company representatives
Updated by user Apr 07, 2024

First, I would like to say that at finding a number for Fantastic Sams besides a local store is just crazy second sending a message or email to Fantastic Sams. Why can’t you get a copy of a email that you sent to somebody to prove that you sent it My fiancé is sick as he is he has stage four cancer.

He bought me this gift certificate for my birthday as sick as he is after having chemotherapy and radiation both in the same day he took the gift certificate into Fantastic Sams and talk to the manager which is Angela, which is also the woman I was supposed to get my hair done with and she just refused to give our money back. She said for us to call the store the next day, there’s nobody in charge at that store but her to try to find the owner of that property is ridiculous but I requested my $180 back from the corporate office and I have yet to get a response from them. I will never use Fantastic Sams again not only because the bad service that I got at Fantastic Sams not just this time but also the time before , but also now Howell, the head office has responded which is no response at all. Makes me wonder how businesses stay in business anymore with service like this more people need to speak out and refuse to go to places like this.

I was so tempted walking out that day to ask the people sitting there if they wanted to buy my gift certificate for half the price because I just had enough , I would hope that some of these people saw the service that I was getting and they would walk out themselves but they didn’t. I sat in the parking lot. Trying to calm down for probably 10 minutes before I left and everybody just still sat in there.

I also wanted to take the time to go back inside and give her a piece of my mind, but I was so upset I didn’t , I’m finally now starting to get over the idea of what happened and how disrespected I was treated and how they can get away with treating people like that especially the manager. What is she teaching all the other employees

Original review updated Apr 03, 2024
Hello, I have just been refused a color and cut at a location in Belmar in Denver. I had made an appointment 7 days ago with the manager at the store which she requested I send her pictures of my hair so we would know what would be involved in my appointment.

I told Angela I would have my friend take the pictures and I would send it to her which I did and I still have the pictures I sent in my phone. The appointment was set for today at 11 which I arrived at 10:55 and she was in the middle of a hair cut. She proceeded to talk loudly and rudely to me from across the store from her station which is very inappropriate considering there was many customers in there waiting to be seen. She proceeded to tell me she would only do a consultation only because I didnt send her the photo and I didnt confirm on Monday for the appointment which I was not aware of such a policy nor did she request a phone call.

She called my friend instead of me to see where the photos were instead of calling me, which I know she had my number because shes messaged me 3 times since I turned and left asking me to come in for a color. Honestly, I was embarrassed and Im so angry to be talked to and treated like that and especially in front of other people. This is the second time I was treated rudely in there but by a different employee. The first time was before Christmas and I specifically asked for Angela and the girl only proceeded to tell me how busy she was and she would take me but during the process of trying to make the appointment she commented on my hair looking the way it does because Im not using good enough products and I am not taking care of my hair or washing it the proper way.

I am 55 years old and I spent good money on my products that way my hair stays healthy. I am not a little kid that needs to be scolded for not doing what she thinks I should be doing. Once is usually bad enough for me to say Im never going back but twice is ridiculous. I received a $180 gift certificate for my hair appointment for my birthday from my fiancé, he is now diagnosed with stage four cancer and thought I would schedule a home care visit so I can get my hair done.

It was a lot of trouble to get this appointment done and walked out of there with the same hair and a gift certificate I dont want. I would appreciate it if I can be told where I can go to get the money back for the gift. I have the receipt and the card . I dont want to get information on another store, I just want my money for the card.

I have been getting my hair done with Angela for almost 10 years now and am very sad that I wont be able to get it done by her again. She is very good at her job and loved my hair when it was done but I refuse to be treated like that. Please let me know how we can proceed from here. I always leave reviews for services I receive from businesses, good and bad, I dont want to leave any kind of review at all , so please give me some feedback from this email.

7111 w alameda ave. Suite H Lakewood Colorado
View full review
Loss:
$180
Pros:
  • Stylist angela
Cons:
  • Rude staff

Preferred solution: Full refund

User's recommendation: I would not recommend this store particularly but I can’t speak for other stores. I loved my stylist but I won’t be going back

2 comments
Guest

No One Cares.......

Angela M Uqx
reply icon Replying to comment of Guest-2511257

Cares about what? Knowing about bad service ?

Are you referring to the business?

Or customers? I always read reviews before I go anywhere new.

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Sharon S Pbp

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Verified Reviewer
| map-marker New Bern, North Carolina

BAD HAIR STYLIST

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Fantastic Sams - BAD HAIR STYLIST
Updated by user Jun 06, 2024

i have not been given a full refund

Original review May 22, 2024

I went in to get highlights and a haircut. The woman who colored my hair fried it.

Literally, she fried it. When she cut my hair, it was uneven and looked a little choppy. I sat in the chair for 6 hours before she was finally done. I left in tears.

It's the worst color and cut job I've ever seen.

I now also have a ton of breakage and can't fix it for a while due to the severity of the damage. Avoid this place at all costs!

View full review
Loss:
$190
Cons:
  • Charge a lot of money inexperienced hair colorists

Preferred solution: Full refund

User's recommendation: do not use fantastic sam's. you'll pay a fortune to have your hair ruined.

Diane O Evz

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Verified Reviewer

Excellent haircut and wax

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Kerri was superb! Professional haircut.

Would recommend to everyone! She was a great representative for the shop.

View full review

User's recommendation: Ask for Kerri

Susi L Rck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BAD CUSTOMER SERVICE

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If i can give zero rating i will put zero instead of one, my name is Susi, i supposed to have hair cut and perm today 6/7/2024 at 2:30, i made appointment yesterday and the lady on the phone told to come today, when i got there she told me that she cannot do it today because it will take 5 hours to do it and she doesn't have time because she has another lady coming, i think the hair dresser name is Sherrie. If she cannot do it why did she scheduled me today and why she can do the other lady and not me? even though i made appointment first, i really disappointed, this my first appointment and i will not go back to this place again.

View full review

Preferred solution: Apology

User's recommendation: DO NOT COME TO THIS PLACE

Aric Rkc

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Verified Reviewer

Applause for Amerena!

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This stylist was great at cutting my hair the way I wanted and was fast and efficient! I will definitely be seeing her again.

View full review
Pros:
  • Convenient and affordable
Cons:
  • None that i know of

User's recommendation: In Magnolia Texas, ask for Amerena

Aric Rkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

Awesome stylist

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Amerena cut my exactly how I wanted, She was very pleasant and efficient, and recommended a styling product that was exactly what I needed!

View full review
Anonymous
map-marker Chicago, Illinois

Worst boss Sue Mangiameli

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Hostle and unprofessional. No lunch breaks or any kind of break allowed.

I begged for a break 30 mins before my shift ended. She called the restaurant next door and told me to do a haircut.

I just put in my sandwich order. No break.

View full review
Christina P Csy

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Verified Reviewer
| map-marker Hendersonville, Tennessee

Rude stylist Hendersonville Tn

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Original review updated May 03, 2024

Walked in and the lady was doing her make up. I asked price upfront for a wet cut, since my last stop cost me $220 and five services to fix at another salon a few months back which was double or more what I had payed in the past, I wanted to know upfront what my service cost would be.

She said the price for a shampoo cut and when I said, no I shampooed it ten minutes ago and just want a wet cut, she said well its still that much and acted as if she never heard of a wet cut and was annoyed.

I walked out and got a cut at Great Clips across the street and I assume she went back to doing her makeup and being rude to clients. Having worked for Sams over the years, nobody would have treated clients lime that in the past.

View full review
Pros:
  • Some of the stylists are professional and kind
Cons:
  • Overpriced and many lack professionalism
  • Only one person in store

Preferred solution: Apology

User's recommendation: Ask for upfront pricing. They are charging high end salon pricing with chain salon stylists.

1 comment
Guest

So stay out of there. You did the right thing ; vote with your feet and your wallet.

Forget the apology ; repeat - stay out of there. If your description is accurate, the place will fold, dry up, and blow away on its own.

About

Summary

Fantastic Sams is one of the largest full-service hair care franchises in the world. The company operates over 1350 salons located throughout North America. In July of 1974, Sam Ross opened the first salon in Memphis, Tennessee. Fantastic Sams provides quality hair care services for the entire family. The corporate headquarters of the company is based in Beverly, Ma. Among the services offered at the salons are cuts adult and kids cuts, texturizing permanent waves, perm plus, designer perms, treatments deep conditioning, chelating and reconstructive treatments, dying, tipping, blonding, highlighting, beard and mustache trim, hair relaxing, blow-dry, hair straightening and the like.

Fantastic Sams reviews and complaints

Fantastic Sams is ranked 83 out of 953 in Beauty Salons and Spas category

Area Served

USA

Payment Methods

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